Terms and Conditions

General Terms and Conditions

Your Contract:

These are the conditions of the contract between (“you”) and ICR Travel Ltd. trading as MarmarisOnline which will be referred as ICR on this contract.
When you book a holiday, a contract is made when we confirm your booking. The person making the booking accepts
these conditions on behalf of all members of the party and accepts responsibility for paying for the whole holiday.
You must be at least 18 years old to make a booking with ICR.

We try to make sure everything on this Web Site is accurate but it may be produced months before you book.
Because of this, we reserve the right to make changes between publication and when you book. We will tell you
about any changes before we enter into a contract with you.

Financial Protection

Any service purchased from ICR Travel Ltd. or any holidays booked is protected by the Turkish Association of Travel Agencies. We are registered under membership number A-2207. For further information, you may visit the TURSAB website at www.tursab.org.tr

Any flights booked using ICR services are covered through your flight Operator's license or equivalent depending on the country you booked your flights from or we may have booked on behalf of you.

Accommodation and Airport Transfer Services (as a package)

Prices

All prices on this web site are quoted per person £ Sterling or in Euro or US Dollars and are based on two people sharing a room, unless
it is self catering apartments then the number of passengers will be indicated as per request (usually the min. is 4 guests per apartment).
Before you make your booking, we reserve the right to increase or reduce prices. Once you have made
your booking and paid a deposit, we guarantee not to increase your holiday price.

Transfer Bookings :

For Transfer Only Bookings, full payment is required up on a booking and is not refundable under any circumstances.

ICR Travel acts as a disclosed agent for third party transport providers (the "Supplier"). The contract for the provision of transport service is between you and the Supplier.

To place an order you must follow the ordering procedures set out on the order page of our website. All orders must be placed at least 48 hours in advance of your departure.

We are entitled, on behalf of the Supplier, to refuse any order placed by you. We do not guarantee to successfully allocate a Supplier to every booking request. In the event that we are unable to allocate your booking request to a Supplier, we will send an email to advise you of that fact. An alternative may be offered which may include additional charges. We will acknowledge your booking request by issuing a booking voucher on behalf of the Supplier to the e-mail address you have given us upon ordering. Supplier details will only be provided if your booking is successfully allocated.

For bookings that are successfully allocated to a Supplier, a voucher will be produced detailing your journey details, the Supplier's details and your unique voucher number. It is your responsibility to check the details of your booking on the voucher prior to travel and inform us if there are any errors. ICR Travel Ltd and Marmarisonline cannot be held responsible if the details entered at the time of placing your request are incorrect. You must present this to the driver at the start of your journey. The supplier can refuse the transfer if your booking voucher is not shown.

Prices quoted are per vehicle - except in the case of shuttle transfers where per person rates are quoted.

Transfer Bookings - Special Requests

If you have any special requests, please let us know at the time of booking. We will endeavour to pass on all such requests to the Supplier, however we cannot guarantee that they will be met and we will have no liability to you if they are not.

Changes and Cancellations by you

Amendments on flight times can be made directly online up to 3 days prior to the first (or only) sector of your transfer booked date, otherwise any amendment requests must be sent to us in writing, by email at [email protected] or by calling through to +44 151 289 3939 within UK office hours only and will take effect from the day of receipt. Amendments outside of our UK office hours will not be accepted. Whilst we will try to assist, we cannot guarantee that any requests for amendments will be met. Charges may apply. In addition we reserve the right to charge an administration fee of £20.00 per person for any amendments to Services or cancellations.

Transfer Bookings - Changes and Cancellations by the Supplier

We will inform you as soon as reasonably possible if the Supplier needs to make a significant change to your confirmed Services or to cancel them. We will also use all reasonable efforts to find alternative suitable Services for you at no extra cost , but we will have no further liability to you.

Transfer Bookings - Our Responsibility

We act as a booking agent. As such, we accept no responsibility for the actual provision of services. Our responsibilities are limited to publishing information on our website about the Services the Suppliers supply; passing on reservation information to Suppliers and informing you of any enforced changes to the terms of your booking. We accept no responsibility for any information about the transfers that we pass on to you in good faith. We accept no liability for any illness, injury, death or loss of any kind. This includes loss, damage or theft of any luggage or personal belonging you or your party may be carrying. Any claim for loss, injury, illness or death should be pursued with the Supplier directly or may be covered under the terms of your insurance. We only accept liability to you for claims which arise solely as a result of our own negligence.

Descriptions of transfers provided are taken from information provided to us by the Supplier and we do not accept responsibility for any inaccuracies in such information, nor can liability be accepted for changes to facilities which are not communicated to us by the Supplier.

In the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

Force Majeure

Force majeure means that neither we nor the Supplier will pay you compensation if we or the Supplier have to cancel or change any Service because of unforeseeable circumstances beyond our or the Supplier's control. These can include, but are not limited to, accidents and related delays, unplanned marches, demonstrations and organised disruption, police operations, unforeseen road hazards, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority, industrial dispute, natural or nuclear disaster, fire, adverse weather conditions or other similar events outside our or the Supplier's control.

Transfer Bookings - Your Responsibilities

It is your responsibility to travel with the booking voucher which lists arrival instructions and all of the relevant local contact numbers in the event of an emergency and local office reconfirmation hours and contact number. This is made clear on your booking voucher and on the website. Neither us, nor the Supplier, will accept any responsibility for any loss of Service or other loss should you not travel with your booking voucher.

If your flight is diverted, we recommend that you contact our 24 hour helpline as soon as possible as they may be able to assist you in finding alternative transfer arrangements. Please note that neither we nor the supplier will be liable to pay for such alternative arrangements. Subject to their terms and conditions, it is the responsibility of the airline to transport you to your original destination airport.

Paying for your holiday booking

If you book your holiday more than 84 days before your departure date, you must pay a deposit. If you book your holiday less than 84 days of your arrival, you must pay the full cost at the time of your booking unless another term is agreed upon between `you` and ICR Travel Ltd.

For regular bookings, the deposit amount required is usually 1/3 of your total booking cost which will be indicated during your purchase and on your invoice. ICR Travel has the right to change the required deposit amount or its ratio without any prior notice.
The balance of your holiday must be paid 84 Days before departure.

Fees if applicable: Credit Card, Debit Card, Paypal, Amex and Other Cards used for making payments.
There are fees asscociated when using electronic payment methods which may at times get reflected to you "the buyer". These fees are clearly shown to you online at the time of your initiation of your payment or you would be notified verbally if your payment is being taken over the phone or in person.
When making any of your payments to ICR Travel, you agree to pay these fees indicated to you online or verbally during your initiation of payment of your purchase. By completing your payment, you understand and agree these fees are added to the total cost of your purchase and shown to you before making your final payment.Fees charged are not refundable under any circumstances.

ICR Travel has the right to change prices of goods and services as well as any payment fees, its ratios and/or amounts at anytime without any prior warning.

If you make changes on your holiday booking

If you want to make a change to your booking, we will do our best to help so that no new charges are incurred. In some circumstances where your change is considered a major one by our suppliers, we may reflect the costs to your balance as well as administration fees or other similar charges may be applied.

If you cancel your booking

To cancel your holiday, you must notify us in writing as soon as you decide to do so. Your deposits will not be compensated unless otherwise was arranged and contracted for before you made your deposit payment. Any balance payment made in advance and/or before your 84 day limit was reached will be refunded however monies paid for bookings that are less than 84 days away will not be refunded.

No Show Charges

In the instances of non-appearances at your hotel or a change of accommodation upon arrival in resort as requested by you the customer will incur a 3 day no show charge plus any nights of accommodation used. No Show Charges are based on the daily rate of the first 3 nights of the accommodation. This charge is laid upon the customer by the hotel via your agency.

If we alter your booking

It is very unlikely that we will have to make any changes to your booking, but because we plan arrangements months in advance, we reserve the right to do so. Most changes are minor such as the withdrawal of a facility, the need to change your hotel to another one of the same category, the late opening or closure of an advertised swimming pool.

Our Responsibilities.

We are responsible for making sure the holiday we supply is in accordance with the web site description and that all advertised
services reach a reasonable standard. We are also responsible for the actions and failures of our employees. If any part of your
holiday is not as promised and seriously affects the enjoyment of your holiday, we will pay you appropriate compensation,
which will not exceed the cost of your holiday.

Unreasonable Behaviour

If your behavior at your holiday property is considered to be unacceptable by the hotelier or owner of the property,
you may be asked to leave.

In such instance, your contract with us will end immediately, there will be no refund for unused travel or accommodation and
you will be entirely responsible for all expenses you may incur. We will also hold members of your part jointly or individually liable
for any damage to the property, together with legal costs we incur in pursuing the claim. We cannot be held responsible for the
actions or behavior of other passengers/guests who have no connection with your holiday arrangements or us.

Emeregency Assistance

We operate a 24 hour emergency service designed to offer expert help and advice with any problem which may arise during
your holidays.. Full details of this service, together with our contact numbers will be provided to you on your confirmation letter and/or can be found our web pages. If you are unhappy with the accommodation or any services we have provided, you should tell the owner or manager of the property immediately.
If they fail to put things right and the enjoyment of your holiday is affected, please contact our duty Office by phone or fax
so we can try to solve the problem while you are still on holiday. If you do not contact us, we cannot offer you our expert
help thus we can not be held responsible for any dissatisfaction you may have experienced.

Conditions

Your accommodation and other services contract with us is based on these booking conditions and all other information contained within these pages on our web site,
which are governed by Turkish law. Any disputes may be dealt with by the Turkish courts.

For Flight Booking Conditions, please scroll up to start of this page. All rates listed on our English site are valid for non-Turkish citizens due to contract arrangements made with the suppliers. Turkish Nationals are invited to book their products and services from our Turkish website. 

ICR Travel Co.
I.C.R. Travel Ltd. - Marmaris Online